28. The person in charge of the division of internal matters receiving a complaint or a copy of a complaint originating from a member of the public must acknowledge receipt of the complaint, must send upon request by such person a copy of this Regulation and must inform him that his complaint will be sent after inquiry to the committee for studying complaints.
In any case of a complaint, the person in charge of the division of internal matters shall inform the member concerned in writing of the fact that a complaint has been made against him and of the nature of the complaint, except where the progress of the inquiry is likely to be hindered by so informing him.